Technical Staff
Dan Mueller
Technical Consultant
Dan joined 5NINES in 2004 and has been in the technology field for over 10 years. He's Microsoft certified as a MCITP Server Administrator, Enterprise Administrator, and Enterprise Messaging Administrator. He prides himself on his persistence to deal with issues day after day while maintaining patience for both client and computer. "Just once I’d like to see what it’d be like to throw a server out of a 3 story window. I bet this is why data centers are built at ground level." Dan's travels have taken him to Stoughton for Syttende Mai and Maui, Hawaii. "Maui on a winter day is like a muggy Wisconsin afternoon in the summer." When he's not at his computer, Dan enjoys biking Wisconsin trails, grilling out, and catching a nap if possible.
Jon Alvarez
Technical Consultant
Jon's career in IT grew from positions in both Operations and Sales, leading to a broad, business based perspective of technology’s role within a company. He has 6 years of experience supporting various databases including server operating systems, implementing Enterprise Reporting solutions, and working with end users on everything from general desktop support to process definition and revision. His broad knowledge of technical areas includes Oracle, SQL Server, Progress, Business Objects, Oracle Application Server (Forms, Reports, Discoverer, BI Publisher), Windows (All versions), Programming (PL/SQL), and various Internet & Multimedia technologies. When not working, you'll most likely find Jon cycling with the 5NINES racing team.
Justin Tlapa
Technical Specialist
Despite the fact that Justin spent entirely too much time playing video games and building servers in his parent's basement in the late 90s, he's become a UW-Platteville graduate and a Microsoft Certified Technology Specialist. His excellent service skills and broad technical knowledge is fueled by his belief that "the customer is always right". Personal interests include auto repair/tuning, autocross, technology at large, and he's also an avid pet-lover.
Brian Maund
Technical Specialist
Brian spent a good part of his career in the offset printing industry before making the jump to the information technology world. He will be graduating from the Network Security Program at MATC in the fall of 2010. Brian enjoys keeping up with the fast paced, ever changing technologies that keep businesses alive. When he's not solving issues at the office he enjoys bicycling, hunting, shooting sports, ice hockey, photography and playing around with computer technology—yeah, he obviously can't get enough.
Baha Akkad
Technical Delivery Specialist
As a technical specialist, Baha especially enjoys the challenging assignments. He joined 5NINES is January 2013 with over 3 years’ experience in technology. Baha has a Bachelor’s degree in telecommunications and electronic engineering and is a CISCO Certified Network Associate. He also has certifications in ACFE Certification Training for Alcatel Lucent, • Saudi Telecom Company (STC) for WFM Technicians and Syriatel Company for GSM. When Baha is not working, he enjoys traveling, swimming, bicycling and discovering new interests with his wife
Ryan Smith
Technical Specialist
Ryan comes to 5NINES with over 12 years of Cisco, networking, VoIP and telecommunication help desk experience. His outgoing personality comes across well with customers along with his excellent communication skills and his attention to details. His goals include gaining more hands-on experience with wireless network systems, VoIP roll-outs, and network consulting...goals which can definitely happen here. Staying busy when not working doesn't seem a problem for Ryan. Here's his list of things he likes to do: fishing in the northwoods, gaming, electronic music production, building computers, breaking things to fix and make better, spending time with my fiancée, maintaining my websites, golf, grilling, trying new craft beers, playing with my nieces and nephew (I have too many hobbies).
Jimmy Huff
Helpdesk Technician
Jimmy moved to Madison last fall and landed with 5NINES as an intern. He's shown his tech know-how and is now working full-time with 5NINES as a first level helpdesk technician. When Jimmy isn't answering finding answers to customer questions, he can most likely be found shooting some hoops or riding his bicycle.