COVID-19

Attention

If you need assistance please refer to the list of our support lines.
 
We wish you strength, safety and health,
-The 5NINES Team

At 5NINES we take the safety of our employees and clients seriously during the COVID-19 pandemic. We have made the decision to continue our remote work from home policy for our employees.  

What that means for our customers is: 

  • Our office is open and our business operating hours remain the same from 8:00 AM to 5:00 PM Monday-Friday (closed on major holidays).
  • We gladly provide 24/7 technical support remotely and onsite as needed.
  • We promote flexible/remote work schedules to reduce the number of employees in the office at any one time.
  • Though Nov. 27, 2021 – facemasks are required inside buildings in Madison and Dane County.
  • All employees will maintain 6ft of distance from others and practice frequent hand hygiene and disinfect their workspaces and equipment frequently.
  • If having any COVID-19 symptoms, all employees are required to notify the management team and stay home.
  • We will continue to limit in-person meetings and use other means of communication such as Team, Zoom, Skype, and email.

When entering our office building, we encourage our customers to practice physical distancing. We have placed the hand sanitizers by each entry door as well as masks.  There are also bathrooms available in the hallway for handwashing. 

If you need assistance please refer to the list of our support lines.

Technical Support:
608.512.1033
support@5nines.com
 

Account Management:
608.512.1017 

Data Center Access:
608.512.1021 

Billing:
608.512.1028 

COVID-19 Action Plan Leader
Rylee Wedekind: 608.512.1003

Working remotely? See our recommendations for successful transition

How Can We Help You?

 

Tech Support

Got a tech issue or tech emergency? Contact our support desk.

Billing Questions

Contact Billing for any questions about invoices or payments.

Sales Inquiries

Start here if you want to purchase or learn more about our services.

General Inquiries

Questions or comments? Drop us a line. Let's chat.

Get an IT Partner
You Can Trust

 

 

EMAIL
inquiry@5nines.com

PHONE
608.512.1000

ADDRESS
316 West Washington
Suite 600
Madison, WI 53703

 

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