Process & Tools

How We Do IT

It doesn’t matter if we are installing internet or a colocation cage, our goals are the same: making sure your organization is operating at a level that is stress free while delivering beneficial results. Getting to know your organization is the first step in determining what works best for you. You will work closely with a project manager who will guide you through the process, while our personable experts work with your team to develop and implement a strategy that will leverage your business.

1. Account Management

Each client is assigned a dedicated Account Manager and Project Lead

2. Define Project

Project plans, deliverables, tasks, timeline, and resources are clearly defined

3. Kickoff Meeting

Kickoff meeting with client to review and solidify planning, visibility of details in client portal system, escalation process

4. Implement

Roll up our sleeves and get to work on the core of the project.

5. Review Progress

Regular meeting with client to review progress and issues

6. Training

Train and/or mentor client and 5NINES staff

7. Handover

Handover to support and SLA activation

How Can We Help You?

Tech Support

Got a tech issue or tech emergency? Contact our support desk.

Billing Questions

Contact Billing for any questions about invoices or payments.

Sales Inquiries

Start here if you want to purchase or learn more about our services.

General Inquiries

Questions or comments? Drop us a line. Let's chat.

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2901 Latham Dr.
Madison, WI 53713