Process & Tools
How We Do IT
It doesn’t matter if we are installing internet or a colocation cage, our goals are the same: making sure your organization is operating at a level that is stress free while delivering beneficial results. Getting to know your organization is the first step in determining what works best for you. You will work closely with a project manager who will guide you through the process, while our personable experts work with your team to develop and implement a strategy that will leverage your business.
1. Account Management
Each client is assigned a dedicated Account Manager and Project Lead
2. Define Project
Project plans, deliverables, tasks, timeline, and resources are clearly defined
3. Kickoff Meeting
Kickoff meeting with client to review and solidify planning, visibility of details in client portal system, escalation process
4. Implement
Roll up our sleeves and get to work on the core of the project.
5. Review Progress
Regular meeting with client to review progress and issues
6. Training
Train and/or mentor client and 5NINES staff
7. Handover
Handover to support and SLA activation
How Can We Help You?
Tech Support
Got a tech issue or tech emergency? Contact our support desk.
Billing Questions
Contact Billing for any questions about invoices or payments.
Sales Inquiries
Start here if you want to purchase or learn more about our services.
General Inquiries
Questions or comments? Drop us a line. Let's chat.
Get an Internet Partner
You Can Trust
EMAIL
inquiry@5nines.com
PHONE
608.512.1000
ADDRESS
2901 Latham Dr.
Madison, WI 53713