Support

Got a tech emergency?

Don’t panic. We are here to help! You don’t have to have a service agreement in order for us troubleshoot an issue. Give us a call and let us know the details of the problem. We will roll up our sleeves and provide a quote. Our knowledgeable consultants will swoop in and get you back up and running.

We are organized and quick to respond

We use a multi-tiered approach to getting the job done. We will get you back up and running as soon as possible.

Severity LevelResponse:
Business Hours
Response:
After hours
Resolution
Complete Outage1 hour1 hourASAP
*Partial Outage1 hourNext Bus. DayBest Effort
Degraded4 hourNext Bus. DayScheduled
Change request24 hourNext Bus. DayScheduled

Contact our Support Desk

Click the “CONTACT SUPPORT” button below to submit a support ticket, or to access other contact options.

Join a Support Session

If you’ve been asked by a service desk member to join a WebEx session, please click the button below.

Need to create a service ticket?

Email support directly at support@5nines.com

 

Get an IT Partner You Can Trust

 

EMAIL
inquiry@5nines.com

PHONE
608.512.1000

ADDRESS
316 West Washington
Suite 600
Madison, WI 53703

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