Support
Got a tech emergency?
Don’t panic. We are here to help! You don’t have to have a service agreement in order for us troubleshoot an issue. Give us a call and let us know the details of the problem. We will roll up our sleeves and provide a quote. Our knowledgeable consultants will swoop in and get you back up and running.
We are organized and quick to respond
We use a multi-tiered approach to getting the job done. We will get you back up and running as soon as possible.
| Severity Level | Response: Business Hours | Response: After hours | Resolution |
|---|---|---|---|
| Complete Outage | 1 hour | 1 hour | ASAP |
| *Partial Outage | 1 hour | Next Bus. Day | Best Effort |
| Degraded | 4 hour | Next Bus. Day | Scheduled |
| Change request | 24 hour | Next Bus. Day | Scheduled |
Contact our Support Desk
Click the “CONTACT SUPPORT” button below to submit a support ticket, or to access other contact options.
Join a Support Session
If you’ve been asked by a service desk member to join a WebEx session, please click the button below.
Need to create a service ticket?
Email support directly at support@5nines.com
Get an IT Partner You Can Trust
EMAIL
support@5nines.com
PHONE
608.512.1000
ADDRESS
2901 Latham Dr.
Madison, WI 53713
