Got a tech emergency?
Don’t panic. We are here to help! You don’t have to have a service agreement in order for us troubleshoot an issue. Give us a call and let us know the details of the problem. We will roll up our sleeves and provide a quote. Our knowledgeable consultants will swoop in and get you back up and running.
We are organized and quick to respond
We use a multi-tiered approach to getting the job done. We will get you back up and running as soon as possible.
|Severity Level||Response: |
|Complete Outage||1 hour||1 hour||ASAP|
|*Partial Outage||1 hour||Next Bus. Day||Best Effort|
|Degraded||4 hour||Next Bus. Day||Scheduled|
|Change request||24 hour||Next Bus. Day||Scheduled|
Contact our Support Desk
Click the “CONTACT SUPPORT” button below to submit a support ticket, or to access other contact options.
Join a Support Session
If you’ve been asked by a service desk member to join a WebEx session, please click the button below.
Need to create a service ticket?
Email support directly at firstname.lastname@example.org
Get an IT Partner You Can Trust
316 West Washington
Madison, WI 53703