Network/Wireless Installation Specialist

Feb 19, 2019

 Network/Wireless Installation Specialist

About this position:
A Wireless Field Installation Technician I is the face of 5NINES and requires excellent customer service skills paired with technical ability. The position requires completing customer installations, service visits, on-site Internet troubleshooting, and recovery of equipment. Work is performed on site at customer locations both with a physical aspect of installing Internet equipment, as well as a technical portion of troubleshooting network issues.

 Key Responsibilities:

  • Perform site surveys for potential customers to evaluate serviceability.
  • Diagnose customer problems at service calls and restore functional service to existing customers.
  • Install new customers with Internet service, which includes mounting equipment at roof height, running Cat5-E cable, etc.
  • Configure routers and customer computers for access to Internet services.
  • Perform equipment upgrades for existing customers

Knowledge, Skills and/or Abilities Required: Skills:

  • Must be professional in dress, speech, and manner.
  • Ability to work independently, using sound judgement principles.
  • Must be able to safely use ladders and be comfortable working on roofs and running cables to different parts of a building.
  • Must be able to work outside in all weather conditions every day.
  • Must demonstrate accountability in order to set priorities, organize workload, handle multiple responsibilities, and meet deadlines.
  • Ability to work within a fast-paced, high-change environment while managing multiple interruptions and adjustments to priorities throughout the day.
  • Must demonstrate a desire to learn, supported with a love for technology.

Experience: 
An associate’s degree in technology or two years of field experience.   A background in wireless Internet is highly valued.

Physical Demands:
Ability to lift/move up to 60lbs. Ability to climb a ladder and work on roofs. Ability to work in the infrastructure of an apartment or office building, including roofs. Ability to work in inclement weather conditions when necessary. Must be able to use tools to install equipment.

 

Work Environment:
Tasks are regularly performed with exposure to outdoor weather conditions. May work in high, precarious places.

 

Additional Info:

  • We all work remotely but do come to the data center or Internet POPS to provide support as needed. 
  • Successful staff are continuous learners, strong communicators verbally and in writing, Customer service oriented and always looking for ways to improve themselves and others.
  • Permanent position with salary commensurated to experience

About 5NINES:
5Nines is Madison based Data Center and Internet company that was founded in 2001. The culture of 5Nines is that of busy casual. The company operates under the principles of Availability, Accountability and Adaptability. Structure in the organization is not rigid and employees are encouraged to provide feedback on ways to improve existing services, optimize the delivery of existing services or expand the service offerings. It is a company where creative, communicative and smart people will only be limited by their talent and level of ambition.

 

Benefits:

  • Hybrid work model
  • Medical and Dental Insurance
  • Life Insurance and Short/Long Term Disability
  • 401K Retirement Plan
  • 21 Paid Time Off days including Sick/Personal Days and Holidays 
  • Paid training/testing for certification.

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